We know that you care how your information is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy (including all our trading groups). By visiting any of our websites you are accepting and consenting to the practices described in this Privacy Notice.
Control of Personal Information
Any personal information provided to or to be gathered by us is controlled primarily by us and our registered offices.
Collection and Use of Personal Information
We do not store credit / debit card details or any other personal financial information within our system.
The information we learn from customers helps us personalise and continually improve your experience with us. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather:
Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses any of our websites. Examples of the automatic information we receive are shown below.
E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Aviation Retail Direct if your computer supports such capabilities.
Information from other sources: we might receive information about you from other sources and add it to our account information. Examples of information are shown below.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such including personalised greetings and storage of items in your Shopping Basket between visits.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of our services and useful features and we recommend that you leave them turned on.
Using Cookies for Remarketing Purposes
We may, from time to time, use cookies to personalise your advertising experience across the internet. This includes the use of advertising on third-party websites. We use the Google Adwords advertising network to display personalised adverts based on your browsing behaviour.
AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of www.true-energy.uk com with the Adwords advertising network and the Doubleclick Cookie.
Shared Information
Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below and only within our internal departments and subsidiaries which we controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Businesses we do not control: we work closely with our affiliated businesses. In some cases these businesses operate stores within our group or sell offerings to you through Services provided by us. In other cases, we may operate stores, provide services or sell product lines with or on behalf of these businesses. You can tell when a third party is involved in your transactions and we may share customer information related to those transactions with that third party.
Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK’s Data Protection Act.
Promotional offers: sometimes we send offers to selected groups of our customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please contact us to adjust your communication preferences.
Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless under customer consents). Also, in the unlikely event that our organisation or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of our organisation and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply under our Terms and Conditions and other agreements or to protect the rights, property or safety of our organisation. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK’s Data Protection Act.
Information Security
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
Your Choices
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such features as online purchasing, wish lists, customer reviews, etc.
If you do not want to receive e-mail or other mail from us please contact us to adjust your communications preference.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
Conditions of Use, Notices and Revisions
If you choose to visit one of our websites, your visit and any dispute over privacy is subject to this Privacy Notice and our Terms and Conditions, including limitations on damages and application of the laws of the United Kingdom. If you have any concern about privacy a please send a thorough description to administration department and we will try to resolve it.
Our business changes constantly and our Privacy Notice and the Terms and Conditions will change, also we may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Related Practices and Information
Terms and Conditions
Payment Conditions
Information You Give Us
You provide most of such information when you search, buy, bid, post, participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you search for a product or place an order through any of our websites.
Automatic Information
Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers, the full Uniform Resource Locators (URL) to and from our website (including date and time), cookie number, products you viewed or searched for and any phone number used tocall our customer services number.
Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily, account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses for which we provide technical, advertising or other services and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Co-Branded and Joint Ventures
In the future we may offer joint or co-branded products and services to other joint ventures.